{"id":6564,"date":"2021-02-09T07:05:48","date_gmt":"2021-02-09T07:05:48","guid":{"rendered":"https:\/\/aswu.edu.eg\/en\/?p=6564"},"modified":"2021-02-11T07:09:35","modified_gmt":"2021-02-11T07:09:35","slug":"aswan-university-achieves-advanced-position-in-responding-to-citizens-complaints","status":"publish","type":"post","link":"https:\/\/aswu.edu.eg\/en\/aswan-university-achieves-advanced-position-in-responding-to-citizens-complaints\/","title":{"rendered":"Aswan University Achieves Advanced Position in Responding to Citizen&#8217;s Complaints"},"content":{"rendered":"<p><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">Aswan university president Prof. Ahmed Ghallab declared that Aswan university gained an advanced rank among the Egyptian universities regarding responding to citizens&#8217; complaints during January 2021 according to a report of Government Complaint Portal. Prof. Ghallab added that the university is trying to respond and provide solutions to the citizens&#8217; complaints in the period from Jan. to Feb. 2021 through coordination between the university electronic system and Government Complaint Portal. Key Performance Indicators KPI showed the following figures:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">262 total complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">200 individual complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">62 group complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">262 executed complaints with 100% achievement rate<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">The complaints included:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">247 citizens<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">11 governmental institutions<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">2 civil societies<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">1 resident<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">As from Jan to Dec. 2020<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">83 total complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">66 individual complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">17 group complaints<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;font-size: 14pt;color: #000000\">83 executed complaints<\/span><\/li>\n<\/ul>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_6564\" class=\"pvc_stats all  \" data-element-id=\"6564\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/aswu.edu.eg\/en\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Aswan university president Prof. Ahmed Ghallab declared that Aswan university gained an advanced rank among the Egyptian universities regarding responding to citizens&#8217; complaints during January 2021 according to a report of Government Complaint Portal. Prof. Ghallab added that the university <a href=\"https:\/\/aswu.edu.eg\/en\/aswan-university-achieves-advanced-position-in-responding-to-citizens-complaints\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_6564\" class=\"pvc_stats all  \" data-element-id=\"6564\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/aswu.edu.eg\/en\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":7,"featured_media":6565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"rttpg_featured_image_url":{"full":["https:\/\/aswu.edu.eg\/en\/wp-content\/uploads\/3-3.jpg",500,300,false],"landscape":["https:\/\/aswu.edu.eg\/en\/wp-content\/uploads\/3-3.jpg",500,300,false],"portraits":["https:\/\/aswu.edu.eg\/en\/wp-content\/uploads\/3-3.jpg",500,300,false],"thumbnail":["https:\/\/aswu.edu.eg\/en\/wp-content\/uploads\/3-3-150x150.jpg",150,150,true],"medium":["https:\/\/aswu.edu.eg\/en\/wp-content\/uploads\/3-3-300x180.jpg",300,180,true],"large":["https:\/\/aswu.edu.eg\/en\/wp-content\/uploads\/3-3.jpg",500,300,false],"1536x1536":["https:\/\/aswu.edu.eg\/en\/wp-content\/uploads\/3-3.jpg",500,300,false],"2048x2048":["https:\/\/aswu.edu.eg\/en\/wp-content\/uploads\/3-3.jpg",500,300,false],"education-hub-thumb":["https:\/\/aswu.edu.eg\/en\/wp-content\/uploads\/3-3-360x216.jpg",360,216,true]},"rttpg_author":{"display_name":"samar abdelrazek","author_link":"https:\/\/aswu.edu.eg\/en\/author\/edr0asen-2nd-en-translatoraswu-edu-eg\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/aswu.edu.eg\/en\/category\/news\/\" rel=\"category tag\">news<\/a>","rttpg_excerpt":"Aswan university president Prof. Ahmed Ghallab declared that Aswan university gained an advanced rank among the Egyptian universities regarding responding to citizens&#8217; complaints during January 2021 according to a report of Government Complaint Portal. Prof. Ghallab added that the university Read More ...","_links":{"self":[{"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/posts\/6564"}],"collection":[{"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/comments?post=6564"}],"version-history":[{"count":1,"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/posts\/6564\/revisions"}],"predecessor-version":[{"id":6566,"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/posts\/6564\/revisions\/6566"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/media\/6565"}],"wp:attachment":[{"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/media?parent=6564"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/categories?post=6564"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aswu.edu.eg\/en\/wp-json\/wp\/v2\/tags?post=6564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}