First : code’s vision and Goals
Vision:
Defining the administrative apparatus of the state in terms of principles and ideals that ensure the moral behavior of public employees, such as Egypt’s Vision 2023, which aims to improve the administration of state resources while also responding to citizens’ expectations.
Goals
1-Creating a shared value framework across all employees in the state’s administrative apparatus.
2-Accounting and accountability standards must be standardized.
3-Striking a balance between the rights and responsibilities of both sides in the relationship: the employer and the public employee.
4-Achieving an efficient and effective administrative apparatus that promotes state resource management and increases public satisfaction- Egypt Vision 2030
Second: The code’s value framework and key performance indicators
A. value framework
The Public Service Code of Conduct and Ethics is founded on five main values:
Respect for the law: by adhering to the legal rules governing work in accordance with laws, regulations, and regulations, as well as the instructions issued in line with it, and by applying judicial judgments without delay or delay.
Impartiality: It is to operate solely on the basis of what objective aspects demand to the employee, and to provide services and advise citizens alike without regard to political, religious, or ethnic beliefs.
Integrity: is the objectivity and innocence of human behavior in all circumstances, particularly when helping citizens to protect the employer’s position and to advance the public interest of the community.
Effectiveness: is the public employee’s determination to fulfill his tasks diligently, without procrastination or complication, and to avoid behavior that suggests negligence or indifference to citizens’ interests.
Efficiency: The commitment to not waste or misuse public funds, as well as to ensure rationality in the use of all funds forms of the employer’s resources, such as public tools, devices, or facilities, in a way that leads to the preservation of property and public revenues without compromising service quality.
Quality: Commitment to high performance standards, whether in the kind of service offered, the manner in which citizens are dealt with, or the manner in which superiors and colleagues at work are dealt with, and commitment to complete transparency in sharing information, whether inside work or in guiding citizens.
Professionalism: Performing work diligently and truly in such a way that it elevates the value of self-monitoring over performance without external control.
B-Key Performance Indicators (KPS):
1- Percentage of complaints reported by citizens/workers.
2- Percentage of deviations in functional behavior.
3- The average number of legal investigations that the public employee underwent.
4- Percentage of worker productivity.
5- Percentage of waste in the employer’s resources.
6- The average number of hours required to complete the provision of services.
7- The average number of services provided to the citizen for the first time.
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- Effective date: 2019
- Created by : the international Ranking Office
- Approved by : University president
- Responsible Unit: National Management Institute
